You all push the sale so hard, when all you need to do is genuinely care about the end user to make a real difference and get some ground. Don't you get it that if you win over the people that actually work with the product they will do all the work for you, they will drive the requirements? I see it on a weekly basis. I don’t know what sales techniques are being taught out there, but when you see as many vendor pitches as we do, it gets real tired real quick. There is no uniqueness, there is no genuine best interest of the client – it is all mechanical and practised and comes across as truly fake. You hear our company name you start drooling because we are such a potential huge client. But you don’t really care; it’s just about the money. And believe me; it is so transparent it is scary. It makes me ill. You take and take and take, and when we ask for help, you suddenly become very hard of hearing and difficult to get hold of. (Again, I better get off this subject too or I'll never stop typing).
So Microsoft has sold close to 100 million SharePoint licenses, great – how many of those business users are getting the support they need too? Vendors are running out there selling SharePoint in droves – with no internal resources to support their clients, and you all know who you are. Do you really believe you will not be held accountable in the long run? With the amount of competition out there these days, shouldn’t you rather be asking what sets you apart from other vendors? As far as I am concerned, not one vendor that has come past us has provided decent customer service, and there are dozens of them, you are all “just another vendor”. Don’t you want to be known as the only one who provides a value added service that can be counted upon no matter what? We all know how small the IT industry is, surely that will give you such an edge that you will have more business than you will know what to do with? Or do you want people to carry on rolling their eyes when they hear your company’s name. And don’t be fooled, eyes roll.